Technical problems

How to set up a recovery email and phone number?

It might happen that you forget your password to log in to Kiron Campus. For these cases, it is very helpful if you have set up a recovery phone number or email address. This makes it easier for you to regain access to your account if you forget your password or are locked out. This support article will explain you step by step how you can easily add or change a recovery phone number or email address. Add or change a recovery phone number - Sign in to your "Recovery phone" page in ...

Why can't I upload my document at step 5 of the application?

If you are blocked at step 5 of your application to Kiron, it could be for several reasons: - The size of the document you are trying to upload is too big (max 4,5MiB). - The format of the document you are trying to upload is not correct. The formats accepted are: pdf. or gif., or png. or jpg. Please make sure to save your document as one of the formats accepted. - You are not using Google Chrome, or Google Chrome is not updated. Please make sure to use an updated Google Chrome ...

How do I reset my password for Kiron Campus?

Did you forget your password for Kiron Campus or for your Kiron email address? Don’t worry! Resetting it is very easy. Just follow these steps: - Go to Kiron Campus (https://campus.kiron.ngo/reset), enter your Kiron email address (@students.kiron.ngo) and click Send me my account details. - Go to your personal email address. You should have received an email with a temporary password. Please remember to use the private email address with which you registered to Kiro...

Why can't I get a free certificate?

All courses offered on Kiron Campus are free for Kiron students. However, the courses are hosted on external course providers (edX, Coursera, etc.) and not all course providers offer certificates for free. Kiron can still verify all the courses you completed, even if you don’t have a certificate. In this case, you can upload a screenshot of your progress in the course card. If a course provider asks you to pay for a course or certificate, you will have to select the “audit” or "no certif...

Why can't I access Coursera for Refugees?

You can only use Coursera for Refugees with your Kiron email address (@students.kiron.ngo). If you already have an existing Coursera account you can change the email of that account to your Kiron email address following these instructions: - Log into your existing Coursera account (https://www.coursera.org/?authMode=signup) with your personal email address. - Click on your name on the right top side of the page and go to Settings. - Change your personal email to ...

Why can't I log in to Kiron Campus?

There can be different reasons why you are having trouble logging into Kiron Campus. Here are some of the most common reasons: - You are not using Google Chrome. →Please always use an updated Google Chrome browser (https://www.google.com/chrome/b/) when you access Kiron services. - You are using Google Chrome but you still have trouble accessing the platform. →Please update Google Chrome (https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=...

Why are videos on Kiron Campus not loading?

If you have trouble loading videos on Kiron Campus, please try one of the following: - Use another browser. Google Chrome is the one that normally works the best. If you need to download Google Chrome, you can do it from here (https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en). - Clear offline data/cookies on your computer. Follow these instructions (https://support.google.com/accounts/answer/32050?hl=en).