If you are blocked at step 5 of your application to Kiron, it could be for several reasons:
The size of the document you are trying to upload is too big (max 4,5MiB).
The format of the document you are trying to upload is not correct. The formats accepted are: pdf. or gif., or png. or jpg. Please make sure to save your document as one of the formats accepted.
You are not using Google Chrome, or Google Chrome is not updated. Please make sure to use an updated Google Chrome.
You are applying to Kiron using your phone; this can sometimes cause technical problems. Please try applying using a computer.
Important: be sure that the document you upload proves your refugee/asylum seeker/IDP/Lebanese or Jordanian citizen status.
If you tried all the options above and still cannot upload your document, please contact us here.